Payments & refunds
After School Free Choice classes; no refunds, full or partial, will be given for classes missed or not made up during the session.
Themed classes/ Weekend Workshops; Full or partial refunds can be made if cancellations are made 10 days in advance of scheduled event. (Full refunds will be charged a processing fee)
Summer Programs- These programs are thoughtfully designed and materials are ordered in advance for participation. Due to these circumstances we cannot offer refunds unless the spot has been filled. If the spot cannot be filled we will do our best to offer a partial refund. (processing fees and material fees can not be refunded)
All Payments must be made in full before the first session.
All participants must have a signed waiver in The Twine Lab’s database before joining a session.
Make-ups are only available for After School Free Choice classes. Mini Makers, Workshops, and Summer programs are not available for make ups.
Make-ups are available only during similar classes that are currently running.
For After School Free Choice you will have 30 days from the missed class to make up a new class. Please note that days and times may vary depending on the maximum capacity scheduled for that session. To schedule your make up session please contact firstname.lastname@example.org or using the contact bar on the top of this website.
Due to the content and scheduling of the Mini Makers, Workshops and Summer programs, make-up classes cannot be offered. Please check our calendar for dates before signing up to ensure a full participation in the program.
We need at least 4 Tinkerers to enroll or the session will be canceled. We will notify you as soon as we have at least 4 enrolled or within one week of the start date to let you know if the session will run.
TWINE's goal is to keep classes running whenever possible.
Because most of our classes are split between morning and afternoon, we will follow school district 11’s cancellation policy. In the event of a two hour delay ALL morning sessions will be cancelled. The afternoon and after school classes will be held at the normally scheduled times.
Some people feel more comfortable than others driving in winter weather and conditions can vary greatly within the city. If we decide to hold classes, please use your best judgment on joining us.
If a cancellation is made outside of a weather condition, we will attempt to contact parents or students by phone or email. Please help to ensure we have the most current contact information on record.
We look forward to building a community of Tinkerers.